Thursday, June 26, 2014

Patient Reviews and the Internet

Independent online quality rating systems for physicians have cropped up all over the Internet in recent years. Patients can anonymously vent their dissatisfaction with any medical practice. Even the most competent doctors have unhappy -  even vengeful - patients who mercilessly berate them for anything from cold stethoscopes to poor outcomes.

Develop a strategy for dealing with the inevitable attacks, but remember that fighting back - especially taking legal action - can draw more attention to the negative criticism than you want.

Tuesday, June 17, 2014

The Theory of Provoking Your Customers - Try it in Your Medical Practice

Theory of Provoking Your CustomersDuring difficult economic times, business-to-business vendors usually see sales fall off markedly. Discretionary budgets all but disappear, and even "routine" purchases get a second, or third, look from company higher-ups.

Savvy sales departments work all the harder to find alternative routes to success - including developing a provocative point of view on some critical issue and communicating it to decision - makers with the authority to override the very cutbacks they instituted.

Monday, June 9, 2014

Medical Practices are a Business and Doctors are Business Owners

Medical Practices are businesses
Specialized professionals - like attorneys, CPAs, and physicians - own and operate multi-million- dollar businesses while performing the services that generate most of that revenue. And in most group practices, the owner-physicians are often employees of the practice, too. This multi-role existence creates some real challenges in time management, decision making, and overall attitude and behavior. Most physicians were not attracted to the profession by the prospect of owning and operating a business. Doctors usually see their chief role as that of medical caregivers - and rightly so. No one else is so uniquely prepared to provide the knowledge, judgment, and skills sought by your patients.

Wednesday, June 4, 2014

Healthy Ways to Resolve Conflict

Conflict Resolution in the Medical PracticeInterpersonal relationships at work greatly determine the effectiveness of the overall organization— whether it succeeds or fails. The organization’s health rests heavily on whether individual members share common goals, treat one another with respect, and mutually encourage the best effort from each other.

Most people tend to avoid confrontation at all costs. But a positive outcome is more likely when staff members can address problems face-to-face with one another. It’s the first step in a more effective conflict-resolution strategy: