Wednesday, October 30, 2013

Compliments in the Medical Practice are Welcome, But Make Sure You Follow These 5 Guidelines

A compliment from a practice manager or doctor builds self–esteem. Self-esteem helps employees feel confident in the work they do. Confidence in a job well done promotes job productivity. There needs to be some caution, however, when giving staff members compliments.

Here are 5 guidelines to memorize:

Friday, October 25, 2013

13 Rules of Leaders According to Colin Powell

13 Rules of Leaders
Colin Powell
Last evening I had the privilege of hearing retired four-star general Colin Powell speak to a packed house at Loyola University here in Baltimore. Powell was invited as part of the Hanway Lecture Series in Global Studies.

Without the help of a TelePrompTer or script, Powell talked about world events, politics, building a successful team.

As I was listening to I remembered reading his 13 Rules of Leaders, first published back in 1989 in Parade Magazine. I reprint them here:

Monday, October 21, 2013

What Is Professionalism? A 15-Point Training Tool for the Medical Practice Staff

Professionalism in Medical Practice
How often do we say, “I wish my staff members performed their jobs with more professionalism”? But what exactly do we mean when we say that? We recognize and appreciate professional behavior when we see it, but can we define it? Practice management advisor Dr. Laura Hills of the Blue Pencil Institute offers a comprehensive outline providing 15 characteristics of medical office professionalism.

Friday, October 18, 2013

Medical Office Design and Systems Concept for Patient Management

Medical office design
Medical office design expert Richard C. Haines Jr., invites us to see the medical practice as a business that dispenses a scarce commodity: access to the physician’s intellect, judgment, and skill. You can picture practice operations like a machine with a conveyor belt: items (patients) come in the front, the staff pre-assembles them (works them up), and the doctor finishes by treating them and sending them out the back.

Therefore, it might be helpful to step back occasionally; set aside the idealism and heroism associated with practicing medicine; and take a cold, analytical look at “the machine.” How can you repair, redesign, or fine-tune the operation to make your scarce commodity more available to patients who need and want your expertise?

Monday, October 14, 2013

Reminder: Pay Attention to Details to Theft-Proof Your Practice

prevent theft in the medical practice
Smart business ownership dictates that you put good cash controls in place and monitor those controls diligently—or prepare to pay dearly. We hear stories monthly of embezzlement and theft in medical practices.

The key to theft-proofing your practice lies in setting (and abiding by) commonsense rules covering issues like hiring practices and day-to-day cash-handling procedures. Properly structured and consistently followed, procedures like these won’t spoil your relationship with employees. In fact, they might preserve it.

Friday, October 4, 2013

Taking in a Show: Leverage Vendors for Education

get the most from tradeshow
With the MGMA Annual Meeting (Medical Group Management Association) kicking off this weekend, I want to take a moment to remind you of how beneficial the Exhibit Hall at an educational conference can be to you. Make sure you don’t pass up opportunities like these afforded you during a well-planned exhibit hall visit: